Frequently Asked Questions
Everything you need to know about our handcrafted mosaics and services.
Are your mosaics handmade?
Yes, every piece at Mozaico is 100% handcrafted by skilled artisans using traditional hand-cut techniques with natural marble, stone, and glass tesserae.
Can I customize a design or use my own image?
Absolutely. We specialize in custom orders. You can modify the size and colors of existing designs or provide us with a photo or sketch to create a completely unique mosaic for your space.
How long does shipping take?
Standard orders are typically processed and delivered within 2 to 4 weeks. Custom designs may take longer depending on the complexity and scale of the artwork.
Are the mosaics suitable for outdoors and pools?
Yes, our mosaics are weather-resistant and waterproof. They are perfectly suited for outdoor walls, garden paths, swimming pools, and fountains, as the natural stones do not fade over time.
What is your return policy?
We offer a 30-day money-back guarantee on all standard catalog items. Please note that custom-made mosaics are non-refundable unless they arrive damaged or defective.
Do the mosaics come pre-assembled?
Our mosaics are shipped as a single piece or in easy-to-install sections, mounted on a mesh backing for simple application to any surface using standard tile adhesive.